Whether retail and customer service were your summer gigs in high school or you commit every day of your life to making customers happy, you’ve undoubtedly dealt with angry patrons.
When people get frustrated in clothing stores, restaurants, and over the phone, service employees become punching bags. That’s what this Redditor endured while he was serving a woman named Debbie at Starbucks recently. When he said that he was out of drink carriers and couldn’t throw away an empty cup from the woman’s car, she started getting angry.
But after she went home, Debbie had a moment of introspection and realized that things going on in her life ended up causing her to lash out at the barista. She decided to return to Starbucks and apologize with a heartfelt note that contains a message we all need to hear.
Here’s the full text of the note:
Yesterday at your drive-thru we had a less-than-cheerful encounter. At no fault of yours, you were out of carriers and said you could not take my empty cup (trash). I was less than understanding and my manner was curt.
I need to apologize. The thought of leaving a trail of unkindness like that is so not the path I want to reflect. Not for you, not for me.
You are a young man, clearly working hard to build a future and you should be commended. Keep up your attitude of cheer and hope. Stay hopeful no matter what kind of people cross your path (or drive-thru).
Surely, God has good blessings in store.
You taught this ole lady something yesterday about kindness, compassion, and staying humble.
I thank you! Debbie
God bless you today and all your todays.